Order Returns

HawksNest have a genuine commitment to our members & fans - whether you're at a game, in one of our stores or online, shopping at HawksNest will be an amazing customer experience.

We are committed to industry excellence with customer satisfaction an integral part of this commitment. We understand that refunds maybe required in any retail environment.

If you are not satisfied with your purchase, you may return it within 30 days from the date of purchase for a full refund or store credit providing the following is met:

  • Original proof of purchase, a receipt, is supplied
  • Good/s are in unworn/unused original condition with swing tags still attached
  • Good/s are returned within 30 days of purchase
  • Good/s are not purchased at a sale price
  • Unfortunately we are not able to offer exchanges at this time, and instead encourage you to place a new order for your desired item and return the original item for refund or store credit

Please note: All jewellery, memorabilia, heat press guernseys, sale items & all personalisation purchases are final once payment has been made. 

We require all customers returning an item to log into their account and click on 'Return Items?' next to your order. Please follow these steps and don't forget when sending your item back to us, to have noted your order number so we can identify it.